Delivery information:
Please see our Terms and Conditions for full information.
10. All accessories ordered with out an aquarium and/or cabinet will be dispatched within five days of the order unless they are out of stock. (See delays in delivery). All accessories ordered with an aquarium and/or cabinet will be delivered with those goods.
11. You will be informed of the approximate timescale for contact regarding your delivery of your aquarium and/or cabinet or for you to collect.
12. To ensure your aquarium and/or cabinet arrives safely, we use our personal delivery service. All deliveries for other items are made by a partner delivery company. Personal collection is available.
13. Our normal personal delivery is to a post code within the mainland UK. Extra charges may apply for the following post codes: BT, HS, IV, KW, PH, AB, DD, KY, PA, FK, IM, NR, IP, SA, TR, PL, TQ, EX,TO,ISLE OF WIGHT, GY GUERNSEY, JE JERSEY, ORKNEY ISLES, SHETLAND ISLES, ISLES OF SCILLY. Please contact our sales team to confirm. Other forms of delivery may be available.
14. Our personal delivery team will operate safe lifting practices and will lift no more than 25kg per man. If your aquarium and/or cabinet are above 50kg each in weight our staff will require assistance with the delivery. Our contact confirmation will confirm this.
15. Our personal delivery service can only deliver through a ground floor or basement entrance on road level. This must be close to a road suitable for delivery access. You must tell us when placing your order, about any special factors that may result in delivery being more costly and/or taking longer than it otherwise would have, such as parking restrictions, tolls etc. The final delivery point must be on the same level as the entrance door.
16. If you have a disability and can not provide assistance then please contact our sales team, as we can arrange other delivery options.
17. If our staff do not require assistance during delivery responsibility of your aquarium and/or cabinet will pass to you when you are asked to sign for the goods. If our staff require/receive assistance during delivery then responsibility of your aquarium and/or cabinet will be yours on leaving our vehicle. For this reason you should be present at delivery yourself. However, if you do ask someone else to take delivery for you, then you must make sure that they are aware of what they need to do.
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